FAQ
Frequently Asked Questions (FAQ)
How long will it take to receive my order?
- Each button is handmade to order. Please allow 1-2 business days for production.
- Shipping time varies by location: domestic shipping usually takes 3-5 days.
Can I customize my button?
- Yes! You can choose colors, text, images, or other design elements depending on the listing.
- Please provide all customization details at checkout or via message to ensure your order is exactly how you want it.
What if my school doesn’t have a website?
No worries! If your school doesn’t have an official site, just let us know your colors in the text box (for example: royal blue & gold or black & silver). We’ll do our best to match them as closely as possible.
How should I care for my button?
- Keep your button dry and away from harsh chemicals.
- Wipe gently with a soft, damp cloth if needed.
- Avoid bending or dropping to prevent damage.
Can I return or exchange my custom button?
- Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
- If your order arrives damaged, please contact us within 15 days with photos so we can make it right.
Can I order in bulk?
- Absolutely! Please contact us for custom bulk orders or wholesale pricing.
Will my colors look exactly like the photos?
- We strive for accurate colors, but due to screen differences and printing variations, colors may appear slightly different in person.
Do you offer gift wrapping or special packaging?
- We can include gift-ready packaging for an extra touch. Please message us before ordering if you’d like this option.